FAQs

What is the weekly order window for delivery?

Currently, we deliver boxes every Thursday. We accept orders up to 10pm on Tuesday for delivery the same week - or you can order your box in advance and select a Thursday that works for you.

Where do you deliver to?

We deliver throughout the UK.

How much is the delivery?

Delivery charge is a flat rate of £2.99 (including VAT) and it will be added to the price of your order at the checkout.

Where is my order?

Prior to dispatch, you will receive an email confirmation to say your order is on it's way, along with a tracking number to track your order. Until then, sip back and relax...

Does the shipment need to be signed for?

Yes. You will be contacted by DHL on the day of delivery. If you know you're not going to be in, please select "leave in a safe place" or "leave with a neighbour", otherwise, your parcel will be returned to the depot and delivered the following day.

It's a gift? Can I send a card?
Yes. You’ll have the option to add a gift note with a personalised message at the checkout.

Do you cater for bespoke events, large orders or corporate?

We do indeed! If you email hello@siphappenscompany.uk with your request, we will be more than happy to assist.

How long do the wine samples last?

The wine has a shelf life of 4 days from delivery, so don't let it go to waste! Remember to put any white or rosé wines in the fridge when your box arrives.

If I really like a wine, how can I buy more?

Inside your box you will find a QR code linking to The Great Wine Company website where you can buy the wines inside our boxes and you’ll get a little 10% off discount.

Help! There is something wrong with my order

Wine and problems are a VERY dangerous combo, and whilst we try and avoid problems at all cost, unfortunately sip happens. If something isn’t quite right with your order, please DM us on Instagram or email hello@siphappenscompany.co.uk as soon as possible and we will do everything we can to resolve the issue for you.

Anything else?

If you have any other questions, please feel free to contact us at hello@siphappenscompany.co.uk and we’ll get back to you as quickly as we can.